Privacy Policy

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification for registration
• Reservation and stay history
• Preferences and special requests

Automatically Collected Information

• Website usage data and cookies
• Device information and IP addresses
• Location data (with your consent)
• Security camera footage in public areas

We use your personal information for the following purposes:

• Service Delivery: To provide hotel services, process reservations, and fulfill your requests
• Communication: To contact you regarding your stay, confirmations, and important updates
• Personalization: To customize your experience and provide personalized services
• Marketing: To send promotional offers and newsletters (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To ensure the safety and security of our guests and property

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our hotel and providing services to you, including:

• Payment processors
• Reservation systems
• Housekeeping and maintenance services
• Marketing and analytics platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations
• Respond to government requests
• Protect our rights and property
• Ensure guest and staff safety

We implement comprehensive security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure payment processing systems
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security protocols

As a guest, you have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate information
• Update your preferences and contact details

Communication Preferences

• Opt-out of marketing communications at any time
• Choose your preferred communication methods
• Unsubscribe from newsletters using the provided links

Data Portability and Deletion

• Request a copy of your personal information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for data processing where applicable

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for personalized advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie consent manager.

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Generally, we retain guest information for 7 years after your last stay, unless a longer retention period is required by law.

Phantom Quest Lash Hotel is located in Canada. If you are visiting from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers are located and our central database is operated.

We ensure that any international data transfers comply with applicable data protection laws and implement appropriate safeguards.

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered guests
• Providing notice during your next visit

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.